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Mr. Cooper’s Mortgage Service Awards Highlight the Commitment to Customer Service and Value Creation

Mr. Cooper Mortgage Service Awards

Mr. Cooper is a mortgage company headquartered in the Dallas, Texas area. Founded in 1994, the company has over 3.5 million customers nationwide and is one of the largest mortgage servicers in the U.S.

Thanks to the foresight of the executive team and the hard work and commitment of the team, Mr. Cooper reported a record-breaking Q2 last year, as well as revenue of over $2.5 billion in 2019. 

In 2020 and 2021, Mr. Cooper was awarded and recognized for exceptional customer service, branding, and diversity/inclusion, while also being listed in Forbes as an originator of choice for customers looking for home financing.

Below is a quick review of select awards won by Mr. Cooper over the last two years.

Fannie Mae and the STAR Program

The Servicer Total Achievement and Rewards (STAR) Program, awards Fannie Mae servicers for general servicing, solution delivery, and timeline management. By rating services based on competency, capacity, and overall performance, the STAR program helps Fannie Mae servicers identify new opportunities for improvement and monitor their progress against important industry metrics. Mr. Cooper was awarded the Solution Delivery and Timeline Management award in 2020.

Bulldog Awards

Mr. Cooper received the “Best Crisis Management” award for outstanding PR and communications for the “Keeping the Dream of Homeownership Alive” campaign which focused on the company’s work to advocate on behalf of homeowners and the mortgage industry as the pandemic impacted the U.S. economy. 

2020 HousingWire Women of Influence Award

Mr. Cooper’s Chief People and Communications Officer, Kelly Ann Doherty, received the 2020 HW Woman of Influence award. In her role, Doherty is responsible for Mr. Cooper’s culture initiatives to create a more encouraging and empowering work environment, and has been a champion for Mr. Cooper’s employees, spearheading benefits initiatives to improve employee motivation.

Doherty has had an impressive trajectory at Mr. Cooper. Within only three years with the company, she was promoted from senior vice president of corporate communications to the Chief Communications Officer and a member of the executive team. 

Doherty is passionate about diversity and inclusion, and has spoken on her thoughts about increasing diversity in the workplace, particularly in leadership roles. She is an advocate for building trust and connection in the workplace to ensure employee satisfaction and help maximize the potential and productivity of teams.

Forbes’ Best Online Mortgage Lenders for August 2021

Mr. Cooper was recognized by Forbes as one of the best online mortgage lenders for providing customers with robust online tools such as the Home Intelligence app with insights on home value, neighborhood trends, and figures on home equity and the Digital Loan Tracker to improve customer experiences.

NEXT Powerhouse Award for 2021

Mr. Cooper’s Chief Digital Officer, Neenu Kainth, was recognized as a 2021 NEXT Powerhouse Award recipient. NEXT gives this distinction to role models, mentors, and change agents in the mortgage industry who recognized a challenge or problem in their field or with their company, and then took the initiative to improve it. 

Diversity and Inclusion Residential Leadership Awards

Mr. Cooper has also been given the “Organizational Diversity and Inclusion” award by the Mortgage Bankers Association (MBA). This award celebrates company initiatives specifically designed to improve diversity and inclusion in leadership positions and across the employee bases of member companies. This type of representation can and has helped mortgage companies better understand – and better cater to – the needs of their customers.

Mr. Cooper was lauded for its initiatives in creating an inclusive work environment, enhancing employee engagement, and launching multiple diversity and inclusion programs such as Diversity Day, Cooper Community Conversations, and Social Justice 365.

These awards are indicative of Mr. Cooper’s commitment to its employees and its dedication to providing best-in-class tools and services to its customers. With a relentless focus on building high-performance teams and an inclusive work atmosphere and developing effective branding while delivering results to customers and other stakeholders, Mr. Cooper’s mortgage services continue to raise the bar for other players in the market. We invite you to learn more about the company or start your homeownership journey by visiting